RETURN & REFUND
How long can I return the items?
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
When we receive your return and refund request, we will process it within 2 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Important notice:
1.To return a package, please contact our Customer Service for a return address. Please do not send your return to the sender’s address on your package.
2.Please make sure you don’t include items not from Paw.lat by accident in your return package. We will not be responsible for sending back those items to you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you within 2 business days to approve or deny your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. This is usually within 7 working days.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through customer service in the lower right corner of the homepage.
Shipping
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Still Need Help?
For questions about refunds and returns, please contact us at the bottom right corner of the home page.